Reference

How w168mpo Handles Your Account Rights

These legal terms set out the rules that govern your account, your use of our lobby, and how your data is handled when you transact via DANA, OVO, or GoPay.

Account eligibility termsDANA, OVO, GoPay wallet rulesData retention policyJurisdiction-dependent accessUser conduct obligations
w168mpo How w168mpo Handles Your Account Rights
HOW WE PROTECT YOU

Data Handling and Account Security Practices

We apply account-level security measures and clear data practices across every interaction — from your first GoPay deposit to a withdrawal request. Here is what we do on your behalf and how we handle the information tied to your account.

Wallet Data Security DANA, OVO, and GoPay transaction data is encrypted in transit. We store only what is needed to reconcile your deposit history and verify payout requests on your account.
Account Access Control Login sessions require OTP confirmation tied to your registered mobile number. Unrecognised device logins trigger an additional verification step before account access is granted.
Data Retention and Deletion Account data is retained while your account is active and for the period required after closure. You may request deletion of non-transactional data by contacting support with your account ID.
Policy Change Notification When we update these legal terms, we notify you via the contact address on your account before the changes take effect — no silent edits, no retroactive enforcement.
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how these terms apply to your account, how your DANA or OVO wallet data is stored, or how to request a data correction, our support team handles these requests directly. Use the contact path that suits the nature of your query.

Live Chat Fastest path for account-specific legal queries. Start a chat session from your account dashboard and reference your wallet type — DANA, OVO, or GoPay.
Email Support Use email for formal data requests, policy clarifications, or written records. Include your registered account ID and the specific section of these terms you are querying.
Account Help Centre The help centre covers standard policy questions, wallet verification steps, and account conduct rules in one place — accessible from any mobile browser.

Common Questions About These Terms

Real questions from account holders about policy, data rights, wallet rules, and what happens when terms apply to your specific situation in Indonesia.

Yes. Contact support with your account ID and a written data access request. We will confirm what data is held and provide it via your registered contact address within a reasonable period.

Transactional data tied to DANA or OVO deposits is retained for the period required by our payment processor. Non-transactional personal data can be requested for deletion after account closure.

The same terms apply regardless of whether you are in Yogyakarta or elsewhere in Indonesia. Eligibility for specific features depends on local law in your region, not on separate regional terms.

Multi-account use, fraudulent wallet claims, and attempts to manipulate transaction records are the main grounds for suspension. We will notify you before any suspension unless fraud is suspected.

Raise the dispute via live chat or email with your GoPay transaction reference. Our team checks the payment log on our side and coordinates with the processor — we aim to resolve wallet disputes promptly.

Yes. We notify you at the contact address on your account before any material change takes effect. Continuing to use the platform after the notification date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.